REFUNDS, RETURNS, AND ORDER ISSUE POLICY
At Harvest Meats, we sell perishable food products. Due to the perishable nature of our products, we do not accept returns or exchanges except as required by applicable law or as described in this policy.
We do not accept returns or exchanges for food, beverage, or other perishable consumable products, including where a customer changes their mind, orders the wrong item, or does not like the taste or flavour.
If your order arrives:
please contact us at store@harvestmeats.ca within 24 hours of delivery (or such longer period as required by applicable law) with:
If your claim is approved, we will determine, acting reasonably, whether to:
We reserve the right to reasonably determine whether a product is damaged, defective, or otherwise eligible for a remedy based on the information provided.
In the event of a product recall, we will provide instructions consistent with applicable regulatory guidance, which may include disposal, return, or other corrective action. Remedies will be provided in accordance with applicable law and our recall procedures.
Please do not send products back without prior written authorization from us. Unauthorized returns may be refused and will not automatically qualify for a refund or credit.
If a refund is approved, it will be issued to the original method of payment. Please allow 5 to 10 business days for us to process the refund, plus any additional time required by your bank or card issuer.
Original shipping charges are non-refundable, except where required by applicable law or where we determine, acting reasonably, that the issue was caused by us.
If we ask you to send us something back in connection with an approved claim, we will advise you whether return shipping will be covered.
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect address entered by the customer.
Risk of loss transfers to the customer upon delivery to the address provided at checkout, including delivery to a third party or designated safe drop location. Our products are perishable and require proper handling. Customers are responsible for promptly retrieving deliveries and storing products in accordance with any provided instructions. We are not responsible for spoilage resulting from delays after delivery or improper storage.
Nothing in this policy limits any rights you may have under applicable consumer protection law. Where required by law, eligible cancellations and refunds will be handled in accordance with those laws.
For order issues or refund requests, please contact:
Harvest Meats
Box 68, Yorkton, SK
Canada S3N 2V6
Email: Â Â Â Â Â Â Â Â Â Â Â store@harvestmeats.ca
Telephone: Â Â Â Â 306-783-9446
Toll Free: Â Â Â Â Â Â 1-800-667-1496
Fax: Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 306-783-9298
